The Retreat Privacy Notice

At The Retreat, your privacy is extremely important to us. We are committed to protecting and respecting and personally identifiable information that you might provide us with whilst you visit us or our website. The following privacy statement will explain what personal data we collect from you and how we use that information.

Personal Data

The Retreat collects data to enable us to provide you with the best experience possible. Some of the data we collect is provided directly by you, for example, when you sign up to our newsletter, book an on-line appointment or purchase one of our Gift vouchers or book an appointment in salon or over the phone.

The type of data we collect can include the following:

Name and contact details – We collect your first and last names, email address, postal address, phone number and any other relevant contact details

Demographic details – We collect information about your age, gender and country

Login information - We collect all password data that can be used for account access

Relevant Medical information – We collect information regarding any medical information that is necessary for the safe administration of treatments 

How we use personal data

The Retreat uses the data we collect to operate our business and provide you with the products and services we offer. This includes using data to help personalise your experience. We may also use the data we collect to communicate with you. For example, keeping you informed about your booking. We use personal information we collect about you in the following ways:

  • Fulfilling requests
  • To provide you with information, products and services that you request from us, including providing you with prices for different treatments
  • To process any transactions you are completing with The Retreat.
  • To process any special offers or promotional events
  • Marketing
  • Providing you with information about any products you have previously purchased or informing you about any similar products that relate to products you have previously purchased
  • Measuring and understanding the effectiveness of any advertising we serve to you or others and to deliver any relevant advertising to you based upon your activity on our website or purchasing behaviour.
  • To offer any suggestions and recommendations to you about products that may interest you, based on your previous purchase or website behaviour. 

How do we store your data

We have a computerised data base which holds your data and is professionally managed by us and our software provider in order to ensure the highest standards of security. We may also store hard copies of treatment consultation forms in a secure environment in order to ensure the best possible treatment services to you. 

How to Access and control your personal data

You have a choice about whether or not you wish to receive information from us. If you are not interested in receiving marketing information from us about the latest offers and news exclusive for you, you are able to unsubscribe from our mailing list at the bottom of any email you receive. Alternatively you can login to your account online and update your preferences.

We will not contact you by email, phone or text message unless you have given us your prior consent.

  • We like to make sure that all the information we hold about our customers is as up to date as possible. If you would like to edit any of your details, you can do this by logging in to your account area and editing your profile or contact reception on 01622 664866 or by emailing us at info@theretreat.uk.com

Cookies

This website uses cookies, which are small pieces of information that are issued to your computer or other internet-enabled device when you visit the website. Cookies are stored by your browser and hard drive and are used to distinguish you from other visitors to the site.

The web browsers of most computers are set up to accept cookies. You can enable your web browser to disable cookies or prompt you when a website is attempting to add a cookie. You can also delete cookies that have previously been added to your computer's cookie file.

Analytics

When you use the website, information about the IP address and browser that your computer is using will be made known to us. We may use such information to monitor how our websites are used, which pages are visited and how often visits are made. 

Access to information

The GDPR gives you various rights to the information we hold about you. Such rights can be exercised by you in accordance with the GDPR. In line with the regulation, all reasonable requests will be free of charge and processed within the permitted time period. 

Changes to privacy policy

Any changes we may make to our privacy policy in the future will be displayed on this page and, where deemed appropriate, notified to you by e-mail. 

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to GDPR Enquiries, The Retreat, 64 London Road, maidstone Kent ME16 8QL or by emailing us at info@theretreat.uk.com